Human resource management (HRM or HR) is the strategic approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer’s strategic objectives.
Human resource management is primarily concerned with the management of people within organizations, focusing on policies and systems. overseeing employee-benefits design, employee recruitment, training and development, performance appraisal, and reward management, such as managing pay and employee-benefits systems. HR also concerns itself with organizational change and industrial relations, or the balancing of organizational practices with requirements arising from collective bargaining and governmental laws.
Employees tend to be some of the most valuable assets that that organization has. If people are the greatest creators of value in organisations, then good performance management is critical for an organisation’s success. Employees need to understand what’s expected of them, and to achieve those goals they must be managed so that they’re motivated, have the necessary skills, resources and support, and are accountable.
Performance management aims to monitor, maintain and improve employee performance in line with an organisation’s objectives. It’s a not a single activity, but rather a group of practices that should be approached holistically.
Performance management describes activities that:
Some of the main tools used in performance management, include objective setting, performance ratings, performance appraisals and feedback, learning and development, and performance-related pay.
An organisation’s strategic goals should be the starting point for departmental goals, followed by agreement on individual performance and development priorities. Individuals and managers can then draw up plans and monitor performance continuously. Feedback and reviewing progress against objectives should be regular, and could be supported through the year by periodic formal performance reviews, as well as by goal setting, project planning and training.
We support our clients to understand and engage with the HR management process. Our key areas of support are:

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