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Quality management is a key area of business performance management. The aim of quality management is to ensure that all the organization’s stakeholders work together to improve the organization’s processes, products, services, and culture (people-based improvement) to achieve the long-term success that stems from customer satisfaction.
There are several principles of quality management that are used by top management to guide an organization’s processes towards improved performance. These are depicted in the diagram below:
Quality management consists of four key components, which include the following:
The process of quality management starts when the organization sets quality targets to be met and which are agreed upon with the customer.
The organization then defines how the targets will be measured. It takes the actions that are required to measure quality. It then identifies any quality issues that arise and initiates improvements.
The final step involves reporting the overall level of the quality achieved.
We support our clients to understand and engage with the principles of quality management.
Our key services include;
