We have one aim, to support you to start, develop, transform and grow businesses with sustainability by helping your business develop the resilience to adapt and overcome the challenges it faces.

We put our clients and their needs at the centre of everything we do. We take time to understand where they are and where they want to be and create viable intervention options for them to consider.

Our consultancy service is focussed on identifying and resolving clients pain points which helps our clients to operate efficiently and effectively whilst providing better customer experience and customer satisfaction. A pain point is a specific root problem that current or prospective client organisation of our business are experiencing. It can be a perceived problem with technologies, designs, interfaces, processes, or practices that impacts business performance and outcomes.

Here are the four main types of pain points we address:

• Financial Pain Points: Our client organisation is spending too much money on their current provider/solution/products and want to reduce their spend.
• Productivity Pain Points: Our client organisation is wasting too much time using their current provider/solution/products or want to use their time more efficiently
• Process Pain Points: Our client organisation wants to improve internal processes, such as assigning leads to sales reps or nurturing lower-priority leads
• Support Pain Points: Our client organisation isn’t receiving the support they need at critical stages of the service delivery or customer journey 

Pain points are generally complicated, otherwise, organisations would fix them themselves. We have the expertise to help you fix your organisation’s pain points.

We employ a disciplined and modern approach to driving operational efficiencies, to deliver low cost and sustainable business operations.